VAT Relief

VAT Relief: Information and Exemption Forms

Certain items on the Walking Sticks website are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 20%. The product description will normally state whether the product is available free from VAT, but if there is any doubt or you would like to check its availability, please contact our Customer Care Team on 020 7501 0591 who will check the availability of the item as a potentially zero-rated product.

Claiming VAT Relief Prior to Placing Your Order

If you are eligible for VAT relief (see below for more details), you can claim VAT relief prior to placing your order. To do this, please follow the steps outlined below.

Step One: Select Your Product(s)

To start off, simply add whichever products you are interested in buying to your shopping basket. Please note that not every product is suitable for VAT relief.

Step Two: Choose VAT Relief on the Basket Page

Once you are happy that you have everything that you need, you can proceed to the Shopping Basket. In the basket, underneath the name of applicable products, there is a tick-box that allows you to claim VAT relief (please see the example below). Once this box has been selected, the VAT will automatically be removed from your order.

Indication of VAT Relief checkbox
Select the box indicated prior to the checkout to claim VAT relief

IMPORTANT: If you are buying multiple items, please be aware that you will have to select the VAT relief checkbox for each separate item.

Step Three: Fill in Your VAT Relief Form

Once you have selected your products and confirmed that you would like VAT relief, you can now continue to the checkout. After entering your personal and delivery details on the first page of the checkout, you will then be directed to a page featuring a form to complete in order to claim VAT relief. Once this form is completed, simply continue to the payment page and place your order (please note this process may differ when checking out via PayPal).

IMPORTANT: Please take care when completing the VAT form, as errors or missed fields can delay the dispatch of your order.

Claiming VAT Relief After Placing Your Order

If you have placed an order without having selected VAT relief, you are still able to claim the VAT back afterwards. To do this please fill in the VAT exemption form below and sending it to us. We recommend that this will take longer than the claiming prior to placing the order, so we advise customers to follow the method described above where possible.

VAT Relief Form  VAT Relief Form 

Please print out the form and send the completed form to us by post at the following address:

Walking Sticks
Unit 6, Union Court
Union Road
London
SW4 6JP

We will process the form upon receiving it, and a refund of the VAT amount will be made to your account, normally within 3 working days.

Who Can Claim Relief from VAT?

If you are disabled or have a chronic medical condition, you are eligible to claim relief from VAT. There is no need to register with HM Revenue and Customs. Simply fill in the VAT Relief Form and return it to us at the above address.

A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002). To go directly to this page to view the detailed guidelines, please click here

Can I Claim VAT Relief on Behalf of Someone Else?

Yes, however the person that you are claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website.

When claiming on behalf of another, please state your name and contact telephone number alongside the name of the person claiming the relief who has a disability or chronic medical condition. Please click on the link below, and complete and return the VAT Relief Form to us by post.

VAT Relief Form  VAT Relief Form 

A detailed explanation of the rules surrounding claiming on behalf of someone who is eligible for relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002). To go directly to this page to view the detailed guidelines, please click here

How Will the VAT be Refunded?

When purchasing the goods from our website, www.walkingsticks.co.uk, the full amount including VAT will be charged. Please complete and return the VAT Relief form to us. As soon as we receive the form, we will process the information, and a refund of the 20% VAT that you have been charged will be automatically refunded to your account. This is normally processed within 3 business days.

If you have any queries about the refund, or the amount to be refunded, please contact our Customer Care Team on 020 7501 0591. They will be happy to assist you with any queries or questions you may have.

How Much Will Be Refunded?

The full 20% VAT will be refunded on the item, subject to a completed and eligible VAT Relief Form.

The refund will be calculated as follows:

Example 1 : An item is £120.00 on our website (inclusive of VAT). This is the purchase price for that item.

This £120.00 is calculated as the price of the item exclusive of VAT (£100.00) plus 20% VAT, bringing the VAT inclusive total of the item to £120.00.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£120.00 - £100.00 = £20.00

We will therefore refund £20.00 (the 20% VAT that was paid on the item) to your account.

Example 2 : An item is £100 on our website (inclusive of VAT). This is the purchase price for that item.

This £100 is calculated as the price of the item exclusive of VAT (£83.33) plus 20% VAT, bringing the VAT inclusive total of the item to £100.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£100.00 - £83.33 = £16.67

We will therefore refund £16.67 (the 20% VAT that was paid on the item) to your account.

I Can't Find The Answer To My Question Here

Please contact our Customer Care Team on 020 7501 0591 for more information. We will be happy to answer any questions you may have and provide as much information as we can.